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Retail Motor Industry Federation (RMI) members pride themselves on providing high quality, value-for-money services to the motoring public.

RMI standards help our members serve you. They are continuously reviewed and updated to conform to changing legislation and market place expectations.

National Conciliation and Arbitration Service

When you deal with an RMI member your have certain advantages. For instance, if you feel the member has not carried out this obligations to you, and if after direct representation to him you fail to get satisfaction, so long as the original contract was made within the last 12 months and no third party has been involved, you can refer the matter to the RMI conciliation and arbitration service.

The National Conciliation Service (NCS) team can answer questions and provide expert independent advice, conciliation and arbitration in relation to RMI members.

Alternatively the NCS can be contacted in writing at:

The National Conciliation Service
Retail Motor Industry Federation
2nd Floor, Chestnut Field House
Chestnut Field
Rugby, Warks
CV21 2PA

RMI provides the NCS with a dedicated helpline number: 01788 538317

If you have an issue in relation to new cars, which are covered by a manufacturer's warranty. In such cases representation should be made to:

The Motor Industry Code of Practice for New Cars
PO Box 44755

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